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A disaster recovery plan is only as good as the planning surrounding it. Without a carefully designed and rigorously tested plan in place, you'll find it difficult to safeguard your organization against day-to-day threats that could destroy valuable data and even sink your business. If your organization is in severe need of an effective disaster recovery plan, simply take a look at these 7 tips: Know What You Have You won't be able to get your disaster recovery plans off the ground if you don't know what hardware and software your organization has.

As a business owner, protecting the integrity of your company's data is important. After all, your company's servers likely house a lot of information about your employees, clients, contractors and others that you do business with. Unfortunately, too many small business owners don't understand what it takes to fully protect the server data and the network integrity. Here's a look at some of the things you should know to enhance the security of your company's data.

An important aspect of managing a customer service call center is ensuring that employee production levels remain high from minute to minute – one lost phone call or missed task can mean losing a customer when all is said and done. Setting forth performance requirements and expectations creates a solid base to work from, but to ensure that performance opportunities aren't missed by your customer service representatives, you may want to consider incorporating the following tools and services into the workplace: