Bringing Versatile Workstations And Support To Your Business
If your employees need to be in multiple locations on a daily basis, your workstations and business IT solutions need to be flexible. Here are a few ways to give employees stationary power, mobile flexibility, and the ability to fluidly work between their systems as needed.
Networked Profiles Are A Must
This is actually an old technique, but it often goes unused in spite of being helpful. User profiles are what you actually see when you log into a computer, although different operating systems such as Windows or Mac may call the profiles something different.
By default, the information saved on your computer is stored to that computer's hard drive. For example, saving a file on your desktop goes to your C hard drive under c:\Users\Public\Desktop. Saving it to your documents folder goes to c:\Users\Public\Documents. The information there can't be accessed on other computers unless you specifically share that information to other computers.
Instead, you can start the networking from the beginning. Networked profiles are created on network storage, so when your employee logs onto any computer as part of the network setup, they will log into their network profile. No more dealing with employees who absolutely have to work on a specific desktop.
Help Desk Can Be A Remote Task
Not all computer problems require a person to physically touch a computer. Many tasks--such as guiding users to a feature they don't understand, installing or modifying software, or removing viruses--can be done remotely.
Remote access is the act of logging into a computer across the internet for repair. This may seem similar to network profiles, but it's another way of accessing the system in a one-way fashion that won't infect the computer performing the repairs.
A help desk professional at a remote company receives a sort of interactive video of your computer, allowing the professional to use their mouse and keyboard as if they were at the computer. There is little difference between what they do and how you use the computer; you use the computer by typing on a keyboard and moving a mouse to send electronic signals to the computer, not by touching the actual computer itself. Remote technology just adds another leg to the journey with a network connection.
Contact a computer systems integration professional, such as SB Technologies LLC, for help with designing your office or entire business computer structure from the ground up using networking and remote access principles.